Refund Policy

Effective Date: May 10, 2025

1. Overview

At LuxeCarUpHunters, we are committed to transparency and professionalism. This policy explains the conditions under which refunds may be issued for services purchased through our platform.

2. Non-Refundable Services

• Custom vehicle sourcing once initiated
• Consultation or advisory services already delivered
• Down payments on vehicle reservations made on your behalf

3. Eligible Refunds

You may request a refund if:

• A service was paid for but not initiated within 5 business days
• A payment was made in error or duplicated
• A formal cancellation request is made before sourcing begins

4. Partial Refunds

Partial refunds may be considered at our discretion if service has started but not completed. The amount retained will reflect the work already delivered or committed to third parties.

5. Refund Requests

To request a refund, please email our billing department with:

• Your full name and contact email
• Date and reference of the transaction
• Reason for the refund request

Email: [email protected]

6. Processing Time

Approved refunds are processed within 7–10 business days to the original payment method. We will notify you once the refund is confirmed.

7. Exceptions

Refunds cannot be issued for third-party fees such as bank transfer costs, vehicle registration taxes, or international shipping if already committed.

8. Contact

If you have any questions regarding this policy, feel free to contact us:

Email: [email protected]
Address: LuxeCarUpHunters, Brunnenstrasse 93, Ruchwil 3268, Switzerland